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EWJospe's avatar
EWJospe
Helpful | Level 5
2 years ago
Solved

Repeated Dropbox messages on Win10 about moving online-only files to the Dropbox folder

Repeated messages are appearing today; first time ever:

 


Does anyone know how to stop these?

Edward

desktop
Notifications
sync
windows
  • EWJospe's avatar
    EWJospe
    2 years ago

    Hi Nancy,

    I was not opening any files so that's why it was strange.

    Also nothing untoward re synching as far as I could gather from the app.


    What I did was to quit and restart the Dropbox app on my pc. This seems to have worked.

    If these messages re-appear, I'll come back to this thread.

     

    Edward

8 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi @EWJospe! Hope you’re well and welcome to the Community. 

     

    Can you clarify when you’re receiving these notifications exactly? Are you taking any specific actions on your device/Dropbox app, right before they appear?

     

    I’d also like to know the syncing status and app version of your Dropbox app.

     

    From the notification, it looks like you're trying to open some files that are outside the local Dropbox folder and which weren't properly downloaded/synced before moving them out of your Dropbox account.

     

    Let me know when you’ve got more updates.

  • EWJospe's avatar
    EWJospe
    Helpful | Level 5
    2 years ago

    Hi Nancy,

    I was not opening any files so that's why it was strange.

    Also nothing untoward re synching as far as I could gather from the app.


    What I did was to quit and restart the Dropbox app on my pc. This seems to have worked.

    If these messages re-appear, I'll come back to this thread.

     

    Edward

  • EWJospe's avatar
    EWJospe
    Helpful | Level 5
    2 years ago

    Hi,

    After PC reboot, problem persists.
    In the app, no sync issues.
    Version: 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey EWJospe - sorry to jump in here, but could you clarify the app's status as well? Is it up to date or still syncing?

     

    Also, do you happen to be running any 3rd party apps that could be causing issues like antivirus etc.? 

  • mld1207's avatar
    mld1207
    New member | Level 2
    2 years ago

    HI

    Since 2 months ,I get this message from Dropbox on my computer every 20 seconds:

    State of synchronisation:

    This files are in line :To open them ,you have to move them to your dropbox file.

    I donn't know what to do to ger rid of this message.

    Thanks for help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mld1207, thanks for letting us know about this.

     

    I moved your post to a thread about the same issue; can you try the solution here and let me know if it helps?

     

    Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DropKicked1, your post has already been moved to it.

     

    If you open the thread we're now on, you'll see the previous replies.

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