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Forum Discussion

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bill80205! Can you send me a bit more info on this? 

 

Was the deleted file saved on your desktop app perhaps? Is there any chance your updates hadn’t synced to your online Dropbox account, which is why you’re not seeing the correct version of the file being restored?

Bill80205's avatar
Bill80205
New member | Level 2
3 years ago
I did save it to a file on my laptop so it's not lost.
Whew!!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Bill80205, sorry to jump in here!

     

    On your laptop, are you using the Dropbox application, in order for your files to sync to your account online and any other devices you linked to this account?

     

    If so, can you check the sync status, by hovering over the Dropbox icon in your system tray?

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