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Katzsam35's avatar
Katzsam35
Explorer | Level 4
3 years ago

'Save to My Dropbox' option on shared link is gone

A day ago I realized that Dropbox removed in my opinion the best feature. When sharing a folder with someone, you would have the option to make a shared folder, or to send them a copy. The perso...
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thorgi's avatar
thorgi
Explorer | Level 3
3 years ago

Hi,

 

I am also experiencing this issue with the Dropbox app in iOS.

 

I would open a shared link with me and the "save to my dropbox" button on the upper right corner is gone. The only options I have are either to "save to (my phone)" or "export". The "save (a copy) to my dropbox" option is still available if I open the link in the desktop version/web browser.

 

Thanks,

Ina

thorgi's avatar
thorgi
Explorer | Level 3
3 years ago

Below is a screenshot of a sample link opened in iOS - the "save to dropbox" option used to be where the red box is.

 

 

 

Below screenshot shows that the same link, when opened on the desktop, provides the "save to dropbox" option:

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi thorgi, how are you today?

     

    I tested the same thing on my end, and when I try to access a link, I can see the "Save to my Dropbox" on the bottom right corner of the app. 

     

    Can you walk me through the steps that you follow on your end, in order to open the link? 

     

    Keep me posted!

    • thorgi's avatar
      thorgi
      Explorer | Level 3
      3 years ago

      The links are usually shared via Instagram app, I'd click the link and it would normally first open the link with the in-app browser within Instagram. I'd click on "open in external browser" and it would redirect/open the Dropbox app to the folder content like that screenshot I sent. Up until maybe a month ago, the "save to my dropbox" option was available on the top right of the screenshot I sent. I'd be able to click on that and choose where in my Dropbox I want to save it to but that is no longer an option in the iOS app for me.

       

      I've checked that there are no updates in the App store for the iOS app. I did recently update to iOS 17 so I'm not sure if it's related. My device is currently on iOS ver 17.0.3.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi thorgi, odd. 

         

        I followed the exact same steps, and when the link opens in the external browser, and then within the app it gives me the option to save to my account. 

         

        If you copy the link, and paste it directly within your browser, does it then give you the option to open it within the app? And provided that it does, can you see the option there? 

         

        Feel free to send me a few more screenshots, please. 

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