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mstomasik's avatar
mstomasik
Helpful | Level 6
2 years ago
Solved

Scanned PDF Files not uploading

Just in the last week or so (April 9, 2024) my scans to PDF have stopped uploading...they just get stuck with a spinning status indicator. I am using an iPhone 8, iOS 16.7.7, with the Dropbox app, a...
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  • mstomasik's avatar
    mstomasik
    2 years ago

    You bet...please open a ticket.  I really use the app a lot for scanning

mstomasik's avatar
mstomasik
Helpful | Level 6
2 years ago

I have cleared the cache and it still hangs up on the save routine.

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, mstomasik. Can you send over a screenshot of what you see on your end, when the scan gets stuck? 

 

Also, is "Auto Capture" set to On or Off? You can check the status of Auto Capture by looking at the "Auto" icon at the top when capturing a scan.

  • mstomasik's avatar
    mstomasik
    Helpful | Level 6
    2 years ago

     

    Auto is off..but I normally have it on...makes no diff one way or the other

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for your screenshot, mstomasik! Are you seeing the same thing if you connect to a different network, or even try cellular data? 

       

      Also, if you’re up for it, you can update the OS of your device to the latest one, as an extra troubleshooting step.

      • mstomasik's avatar
        mstomasik
        Helpful | Level 6
        2 years ago

        I tried it on cellular data with the same "hung up" result.

        My OS is up to date for the generation of Iphone  i.e.   v16.7.7

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