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mstomasik's avatar
mstomasik
Helpful | Level 6
2 years ago
Solved

Scanned PDF Files not uploading

Just in the last week or so (April 9, 2024) my scans to PDF have stopped uploading...they just get stuck with a spinning status indicator. I am using an iPhone 8, iOS 16.7.7, with the Dropbox app, a...
iOS
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upload
  • mstomasik's avatar
    mstomasik
    2 years ago

    You bet...please open a ticket.  I really use the app a lot for scanning

mstomasik's avatar
mstomasik
Helpful | Level 6
2 years ago

 

Auto is off..but I normally have it on...makes no diff one way or the other

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your screenshot, mstomasik! Are you seeing the same thing if you connect to a different network, or even try cellular data? 

 

Also, if you’re up for it, you can update the OS of your device to the latest one, as an extra troubleshooting step.

  • mstomasik's avatar
    mstomasik
    Helpful | Level 6
    2 years ago

    I tried it on cellular data with the same "hung up" result.

    My OS is up to date for the generation of Iphone  i.e.   v16.7.7

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Alright, thanks for giving this a go. We can open a ticket for you then, and investigate further. 

     

    Let me know if that’s OK, and we can get things started.

  • mstomasik's avatar
    mstomasik
    Helpful | Level 6
    2 years ago

    You bet...please open a ticket.  I really use the app a lot for scanning

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    All set, mstomasik! Please reply back to my email, and we'll check this further.

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