Forum Discussion

ggilmore's avatar
ggilmore
Explorer | Level 4
10 months ago

Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder

Windows 11 - dropbox app is installed and showing it is syncing.  I work remotely and share many folders in business dropbox with many other remote agents.  Previously had no issues but a few days ag...
desktop
Folders
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for bringing this to our attention, ggilmore.

If you close the Dropbox application and then relaunch it, does it make a difference with the folder that's grayed out in your selective sync settings?

If not, try restarting the computer itself.

Also, since you mentioned that you're on a team account, if the above doesn't help, is it possible that your admin changed some settings for the team?

Let me know what you find and we'll go from there.

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