Forum Discussion

ggilmore's avatar
ggilmore
Explorer | Level 4
8 months ago

Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder

Windows 11 - dropbox app is installed and showing it is syncing.  I work remotely and share many folders in business dropbox with many other remote agents.  Previously had no issues but a few days ag...
desktop
Folders
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for bringing this to our attention, ggilmore.

If you close the Dropbox application and then relaunch it, does it make a difference with the folder that's grayed out in your selective sync settings?

If not, try restarting the computer itself.

Also, since you mentioned that you're on a team account, if the above doesn't help, is it possible that your admin changed some settings for the team?

Let me know what you find and we'll go from there.

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