Forum Discussion

ggilmore's avatar
ggilmore
Explorer | Level 4
8 months ago

Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder

Windows 11 - dropbox app is installed and showing it is syncing.  I work remotely and share many folders in business dropbox with many other remote agents.  Previously had no issues but a few days ag...
desktop
Folders
sync
ggilmore's avatar
ggilmore
Explorer | Level 4
8 months ago

thank you, Hannah, for such a quick response!  I did as you stated, and it did not solve anything.  I rebooted and everything is still as it was.  I checked with our admin, and she did not make any changes, and I did confirm that with other team members.  No one else is having any such issue.

I look forward to your response!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hope it’s alright if I jump in too, ggilmore. 

The folder that you see grayed out in your app preferences > Selective sync, does it happen to be your personal member folder? 

Since all folders are checked in your selective sync settings, they should also be visible in your local Dropbox folder. 

Other than that, I’d like to know the current syncing status and app version.

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