Forum Discussion

ggilmore's avatar
ggilmore
Explorer | Level 4
8 months ago

Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder

Windows 11 - dropbox app is installed and showing it is syncing.  I work remotely and share many folders in business dropbox with many other remote agents.  Previously had no issues but a few days ag...
desktop
Folders
sync
ggilmore's avatar
ggilmore
Explorer | Level 4
8 months ago

Hi Nancy.  Yes, it's the folder that was created for me when I joined the company, then I was granted access to the various folders and able to create my own folders under the personal name folder.  The primary parent folder is the company folder under the business account..

My syncing status is up to date.  I am currently using version 223.4.4909

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the additional info! Can you check this Help Center article as the next step? 

    If your subfolders/files have any of the listed characters in their name, then this may be the reason why they’re not showing on your desktop app.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!