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Forum Discussion
Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder
Windows 11 - dropbox app is installed and showing it is syncing. I work remotely and share many folders in business dropbox with many other remote agents. Previously had no issues but a few days ag...
But it is the parent folder that is not syncing. It is the one greyed out and because of that, none of the subfolders will sync.
However, I did read the article and confirmed that I had none of those issues. Thank you.
- Nancy
Dropbox Community Moderator
I see, thanks for clarifying that. Do you mind sending over one more screenshot of your local Dropbox folder, where the parent folder should be showing exactly? I’d also like one more visual of what you see on your web account, at the same location.
If there are any folder/file names you don’t want us to see, please feel free to hide them before posting your screenshot on the forum.
My list is so extensive, I gave a screenshot of the ones I use the most and where you may see some differentiation. The blue is my web and yellow is thru the app/windows explorer.
- Hannah
Hi again, ggilmore, and thanks for the screenshots.
I'm sorry if I missed something, but according to the screenshots, the folders that appear in your local Dropbox folder seem identical to what you see online; should there be some subfolders within those folders, that are not showing up?
If so, can you also check the names of the missing folders, to see if they perhaps have a space at the end of the name? This would also not allow them to sync to your computer.
