Forum Discussion

ggilmore's avatar
ggilmore
Explorer | Level 4
8 months ago

Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder

Windows 11 - dropbox app is installed and showing it is syncing.  I work remotely and share many folders in business dropbox with many other remote agents.  Previously had no issues but a few days ag...
desktop
Folders
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi ggilmore, thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

ggilmore2's avatar
ggilmore2
New member | Level 2
8 months ago

Well that's a bust also!  I tried to email support and every time I submit the request, I get an OOPS error.  I'm about ready to throw this whole computer away!! lol

So I tried having the company create me a new account under my second work email.  All folders were shared to me, I accepted, and my online access is perfect!.  however, when i went to set up my desktop app, again, the parent folder is greyed out.  So it said it would rename my folder, for whatever reason, and I said yes, and I get this error.  What is going on?

 

bn.BUILD_KEY: Dropbox bn.VERSION: 224.4.4811 bn.constants.WINDOWS_SHELL_EXT_VERSION: 78 bn.is_frozen: True machine_id: 5ae59fc9-4686-461d-9ae7-7788dbc844ff pid: 1656 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\mtgwe\\AppData\\Local\\Dropbox\\instance6' real_path='C:\\Users\\mtgwe\\AppData\\Local\\Dropbox\\instance6' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\224.4.4811\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\224.4.4811\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\mtgwe\AppData\Local\Temp TEMP: C:\Users\mtgwe\AppData\Local\Temp tempdir: 'C:\\Users\\mtgwe\\AppData\\Local\\Temp' real_path='C:\\Users\\mtgwe\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 5873, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 981, in result File "desktop/dropbox/sync_root/manager.py", line 319, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 249, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 485, in _register PermissionError: [WinError -2147024891] Access is denied

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    The 'access denied' error is generally due to an antivirus or security software on your computer blocking Dropbox from completing the install or startup process. 

    To see if this is the issue, follow these steps:

    1. Temporarily disable any antivirus or security programs on your computer.
    2. Reinstall the Dropbox application.

     

    Let me know how it goes.

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