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bobbyizqu's avatar
bobbyizqu
New member | Level 2
3 years ago

Sending files with JPEG files extension

When someone sends a jpg file from a Mac using a jpeg file extension, it’s not forwarded send to my Dropbox. If I change the extension to jpg, I get the file. Why do a this happen?
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bobbyizqu's avatar
bobbyizqu
New member | Level 2
3 years ago
The attachment is not stored in my Email Attachments folder. If I change th while extension to jpg, it is forwarded.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey bobbyizqu, this is quite a strange issue.

 

Does this only happen with jpeg/jpg files? Or with other types of files as well?

 

Can you turn off the "email to Dropbox" feature and then turn it back on, to see if that helps?

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