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Jeremy K.8's avatar
Jeremy K.8
Helpful | Level 6
6 months ago

Set up new computer and now I have tons of "selective sync conflict" folders and my account is full

Hi all... I just migrated to a new computer. I thought Dropbox would know what to do, but now there are tons of "selective sync conflict" folders and my dropbox is suddenly full?! Now that this is ha...
desktop
Storage space
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Jeremy K.8, thanks for reaching out to us.

A selective sync conflict will happen when you remove folders from your Dropbox folder through the selective sync feature and then create another folder in the same location as the folder you previously removed. Is this something that might have happened here?

Also, can you let us know the exact steps you followed to set up your new computer?

Any additional info would be really helpful.

Thanks.

  • Jeremy K.8's avatar
    Jeremy K.8
    Helpful | Level 6
    6 months ago

    Hi Hannah,

    Thanks for the reply. I didn't create any folders in the way you're describing. With my new computer, I used the standard Mac OS migration app to migrate my data from my old computer to my new computer. Other than that, I think I just signed into dropbox on my new computer (I didn't do anything to dropbox on my old computer). I can't remember doing anything else dropbox-related to either computer... Unfortunately, now I have hundreds of folders labeled "selective sync conflict." (probably my entire Dropbox of nearly 3 TB, I'm guessing?). What do you think?

    -Jeremy

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hi Jeremy K.8, when you used the Mac OS migration app, did you also migrate the Dropbox folder using that method?

      This could be the reason for what you're experiencing, as we don't recommend using other systems of migrating files to a new machine in case of situations like this one.

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