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Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.
I've had multiple people take a look to troubleshoot, and it all appears to be on dropbox side. Also, I work in tech, so pretty tech savvy, so very aware how to operate and troubleshoot technology, as are my recipients who took a look.
Please help fix this. Seems to be on the dropbox end.
Rob
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Hi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
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Thank you Jay - can you send me the Dropbox Ban Duration timeline chart? I want to see where I'm at. Is it a week or a month or more or less?
Or can you tell me how long my current ban is? Or how much longer this ban will last for?
Thank you,
Rob
- Jay
Dropbox Community Moderator
The first ban is for 1 day, the next would be 2 days, the third for 4 days. and so on exponentially. Depending on which ban you're on, you can figure out how long the ban will last. We wouldn't be able to see from our end.
Hi,
I have the same issue. This is the first time I'm experiencing this.
Am I also banned for 24 hours?
Yes. If it is your first ban, than probably a 24 hour ban. After that the bans double to 48 hours, then, next time it happens, that doubles, and so on.
Best way is for you to minimize amounts of links, because the overage of clicks is causing the ban on the free account.
- When you say clicks, that's clicks on the shared links only, right. Like when I share a document on Gmail, the clicks start counting from when the recipient uses that link. So, if they only access the document while logged in to Dropbox, I should be fine? Because, I'm a technical writer, I share a links frequently with my editors.
Thanks. I have used Dropbox for many years, sharing files with my students without issue. My links no longer work unless I am logged into my Dropbox account. When I try to create a new link, I am told I cannot because my file(s) contain evidence of phishing.
Here's a sample link:
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It's not just this link; it's for any link I've created. And if I try to creat a new share via the Dropbox web-based app I am informed that I can't due to a phishing concern.
Also, I can no longer creat a share link via the Finder (Mac OS X)
This is a significant concern for me, as I have created many PDF files with embedded Dropbox links.
Yikes, can anyone help?
-Ron
- Mark
Super User II
You will need to speak to Dropbox support: https://help.dropbox.com/share/banned-links
I followed the link and was offered the choice to talk to a bot (useless) or return to the forums. I am hoping someone on this forum can help.
Indeed, I look forward to having a chat with you. Please use the email (gmail.com) address you have on file. -Ron
