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Ceders17 's avatar
Ceders17
Explorer | Level 3
5 months ago

Shared files sent to me, but now I can't locate them. Is it due to my storage space?

 

I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB.
I have the Basic plan which only allows 3 GB total if it was empty.
Apparently the videos ranged in size from 500 MB to 3.5 GB.
I do not recall seeing any of them in my Dropbox.
The sender swore he sent them.
Any ideas what could have happened. Is it possible they were rejected based on total size and he got them back. Or are they in some cloud belonging to Dropbox but not mine and are awaiting me to make space?
Thank you for consideration 

 

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    If you have no evidence on your Dropbox account, or in any emails from Dropbox, showing that you were sent files, then it could mean that you didn't receive anything from a user using the Dropbox interface.

    As you can't contact the sender of the files, there wouldn't be any other way to determine what was sent to you, and how they sent the files.

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