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Cammie K.1's avatar
Cammie K.1
New member | Level 1
9 years ago

Shared folder doesn't exist

 I shared a folder with someone outside of my company, which I do quite often with no problems.  This one person is having difficulty accessing the folder.  He gets an error message saying the shared...
Shared Folders
Rupert's avatar
Rupert
Explorer | Level 4
9 years ago

I have the a similar problem, however I am the folder owner/administrator.

 

I have a shared account, I have tried to upload files to a shared folser today, and I get this error message repeatedly; "The folder ‘/Everything is in here.’ doesn’t exist."

 

I have signed out, signed in, refreshed webpage, deleted cache, deleted cookies, and still get the error. 

 

Where has my folder gone? 

Rick_M's avatar
Rick_M
Experienced | Level 13
9 years ago

Rupert,

 

First you must "join" the folder, whereupon the folder will appear in your dropbox folder and the files too IF you have enough quota in  your account. This will allow you to read/write/remove files from/to the folder using your OS. Be careful!

 

Another way to go is to share-a-link-to-a-folder.  This gives read-only priveleges via web page only.

 

 

  • Rupert's avatar
    Rupert
    Explorer | Level 4
    9 years ago
    Thanks for your reply,

    However you think you misunderstood.

    I am the owner of the account and folder, the admin, I shouldn't need to join. I've been able to access the folder before.

    Suddenly today it says folder doesn't exist. That's not true, must be an error.
    • Rick_M's avatar
      Rick_M
      Experienced | Level 13
      9 years ago

      Do you have DfB? Is the folder showing in your dropbox-folder (on hard drive)?

      • Rupert's avatar
        Rupert
        Explorer | Level 4
        9 years ago

        Hi Rick,

         

        Thanks for the reply.

         

        I have dropbox on my computer, and the folder does not show there either. 

         

        Im currently reinstalling the app to see if this fixes it. 

         

        I have aksed for support from dropbox and they just sent a link to the FAQ page (great support guys) ,so i really appreciate you taking the time to write me, 

         

        Strangely, I can access the folder from my dropbox app on my phone. It just seems to be unavailoable in the desktop app and website. Most frustrating! 

  • Phreshilicious's avatar
    Phreshilicious
    New member | Level 2
    8 years ago
    I have a link that won't work either . As soon as Sign in I get a notification at the top of page that says the folder does not exist
    • Trinity C.1's avatar
      Trinity C.1
      Collaborator | Level 9
      8 years ago

      Folders and File names must be of the lowest common denominator for all of your devices and operating systems.

      Best bet is to have No spaces (just underscore) and NO punctuation and no accent marks in folder_names.

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