Shared link asks viewers to request access. Why does this happen?

Thanks for confirming that! Do you have an example screenshot of what a recipient is seeing on their end perhaps? There should be an option to ignore the login prompt and continue to viewing your shared link. 

Also, are your recipients seeing this on their mobile browsers or even on a computer, as well?

Absolutely sure, created share link for a file, and added to email. it has the RLKEY= in the query string.  I have shared the way I have always shared.  Access shows as everyone , and no one should need to have a Dropbox account and be logged in.

PhilW1, are you sure you didn’t follow these steps instead to share this file with other users? It sounds like this is happening in your case.

Let me know, and we’ll take it from there.

I've shared a link to a PDF in Dropbox, access is set to anyone with link and downloads enabled.  Why am I being asked to approve access.   This functionality seems to be broken.

Hello mkeller 

I was the OP on this thread, and I found a workaround for this issue.  I suggest reading through the thread, especially page 3.  See if that addresses your issue as it did mine.

I have the same problem as this person: 
I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox states they "do not have access to this file" and offers the option to request access, which I must individually approve. I have other files configured with these same settings, and those with whom I've shared those links can access them without any separate approval. I don't know why this particular file is different. Am I missing something?

How do I give continuous access to share and see and download and edit a FOLDER to my team?

This is not a great response. If you are a indeed a product manager then you should already have access to see the necessary details with this customer.

Sending them to contact support (which is a lower level than product manager, I guess) is just "passing the buck".

I agree. Customers are getting upset and leery of buying templates that are shared by Dropbox. I haven't been able to figure out what to do and am looking at using Google Drive. Sure wish it would go back to the old way 😮

Would love to re-invigorate this thread as it seems that, at the heart of our issues, there has been a key change to viewing-link functionality that breaks certain expected behaviors, not just for us Dropbox users, but by clients we're sending external links to. Would be nice to know from staff if this is THE structural change moving forward, or if there is room to have this change revised in some way in the near future (or at least have a toggle-able option to re-introduce the old behavior?).

As I predicted earlier in the thread, this change IS causing friction in our delivery processes and communications with clients that other deliverable platform options just don't have. Some clients have even recently asked us to not send them deliverables over Dropbox anymore to avoid the headaches they've been dealing with while they attempt to distribute content amongst their team members and beyond.

If it's more helpful, I could make a separate thread pin-pointing the viewing link URL change directly as @skepticalthinker's issue seems to be a more specific issue.