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elizabethjwiegner's avatar
elizabethjwiegner
Helpful | Level 5
2 years ago

Shared link contents not visible, only shows a blank screen on the site

I have a "Can View" link for one of my Dropbox folders that has worked for the past three years. Now, whenever anyone goes to open it, they only get a blank white screen with the Dropbox URL. I can s...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi elizabethjwiegner, thanks for bringing this to our attention.

 

Is this only occurring on that shared link, or is it happening of all your links?

 

This will help me to assist further!

  • elizabethjwiegner's avatar
    elizabethjwiegner
    Helpful | Level 5
    2 years ago
    Hi Jay! I tested sharing on another similar folder with lots of files, and view only does work on it.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      How many files are in this shared link? Does it work when viewing the link in an incognito/private browsing window?

      • elizabethjwiegner's avatar
        elizabethjwiegner
        Helpful | Level 5
        2 years ago

        There are about 120 PDF files. It does not work in incognito. The link was working as late as last night, and nothing has been changed in the files or the folder.

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