Forum Discussion

elizabethjwiegner's avatar
elizabethjwiegner
Helpful | Level 5
2 years ago

Shared link contents not visible, only shows a blank screen on the site

I have a "Can View" link for one of my Dropbox folders that has worked for the past three years. Now, whenever anyone goes to open it, they only get a blank white screen with the Dropbox URL. I can s...
Share
shared links
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

How many files are in this shared link? Does it work when viewing the link in an incognito/private browsing window?

elizabethjwiegner's avatar
elizabethjwiegner
Helpful | Level 5
2 years ago

There are about 120 PDF files. It does not work in incognito. The link was working as late as last night, and nothing has been changed in the files or the folder.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    IF it is this specific link, could you try deleting the link and recreating a new shared link (which will have a different URL) to see if that one works?

    • elizabethjwiegner's avatar
      elizabethjwiegner
      Helpful | Level 5
      2 years ago

      It's working now! I didn't do anything different...just started showing the files again.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Awesome news elizabethjwiegner!

         

        Keep an eye out, and if you need anything else, don't hesitate to let us know. 😎

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!