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elizabethjwiegner's avatar
elizabethjwiegner
Helpful | Level 5
1 year ago

Shared link contents not visible, only shows a blank screen on the site

I have a "Can View" link for one of my Dropbox folders that has worked for the past three years. Now, whenever anyone goes to open it, they only get a blank white screen with the Dropbox URL. I can s...
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elizabethjwiegner's avatar
elizabethjwiegner
Helpful | Level 5
1 year ago

There are about 120 PDF files. It does not work in incognito. The link was working as late as last night, and nothing has been changed in the files or the folder.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

IF it is this specific link, could you try deleting the link and recreating a new shared link (which will have a different URL) to see if that one works?

  • elizabethjwiegner's avatar
    elizabethjwiegner
    Helpful | Level 5
    1 year ago

    It's working now! I didn't do anything different...just started showing the files again.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Awesome news elizabethjwiegner!

       

      Keep an eye out, and if you need anything else, don't hesitate to let us know. 😎

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