We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Sharing a Folder that you can Save into your Dropbox
Hi, im not sure what happened with these new updates but before my photographer would share the folder with me and I was able to save that whole folder into my dropbox. He would send me "view" link and it would allow me to save that folder. it would say "SAVE FOLDER" and now we tried "view link" and "edit link" and none of them are allowing to save the folder for me. We tried talking to support and they were not able to answer the questions. Is this option no longer available?
16 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Are you only trying to copy the folder via the mobile device? Do you get the option when viewing on a desktop machine?
- Yes only mobile device. Since they text me links. I used to see it on my mobile device. I like to save the work they do for me on my Dropbox just in case they delete it.
I’m not sure what the issue is with this. But we tried customer support on both ends and they are clueless as well. They can’t answer any questions. - Jay
If you've already been in contact with the support team directly, then there wouldn't be anything else I could add onto their comments, since they would have more access to investigate this matter in more detail.
They were unable to answer my questions, they just wasted my time asking for screenshots and had nothing to say. The people who send me links also contacted support and they couldn't help them. I just got a link from someone else and it says "SAVE TO DROPBOX" so obviously there are some settings that MY LINK SENDERS dont have it set up but nobody can tell me what settings are those so they could change it.
ahsiehDropbox Product Manager
Hello atcinla,
Thank you for reaching out! I wanted to follow up on an important update across Dropbox (including your mobile device) that addresses the question you had here.
Removal of the Join Folder Option from View-Only Shared Folder Links
We introduced the capability to join a folder directly from a view-only link to make collaboration even easier. While well meaning, we don’t always get it right. We've heard your concerns, and after careful consideration, we've decided to remove this feature. This change will be implemented within the next couple of days. Going forward, recipients visiting a view-only folder link will no longer see the option to Join Folder. No action or setting modification is required on your part. This change affects both new and existing view-only folder links.
Your feedback is invaluable to us, and we encourage you to share any further thoughts or questions you might have. Please let us know if this solves the problem you've been running into!
