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Mike4500's avatar
Mike4500
Explorer | Level 3
3 years ago

Sharing is not working after I hit send

Why are the recipients not receiving my shared files?

9 Replies

  • Mike4500's avatar
    Mike4500
    Explorer | Level 3
    3 years ago

    I think I clicked Share, then selected Dropbox Transfer, clicked Create Transfer, clicked Send email in blue box, entered the recipient's email address and a brief message and lastly I clicked the blue SEND button.  Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Mike4500, thanks for bringing this to our attention.

     

    Is the Transfer still active on your Dropbox account itself? Have the other users checked their spam folders in case the email went there?

     

    Could you ask them to add no-reply@dropbox.com to their contacts list and try sending the transfer again?

     

    This will help me to assist further!

  • Mike4500's avatar
    Mike4500
    Explorer | Level 3
    3 years ago

    I have done all that and it still does not work

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Mike4500, sorry to jump in here.

     

    Are you receiving the confirmation email on your end that you created the transfer?

  • Mike4500's avatar
    Mike4500
    Explorer | Level 3
    3 years ago

    Yes plus a series of emails from Dropbox alerting me that there have not been any downloads yet.  I did get it to work for one party when I resent using my Gmail.com address rather than comcast.net

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, it doesn't really have to do with your email address, as those emails are sent to the recipients by Dropbox, not directly by you.

     

    If instead of typing their email address, you copy and send them the link for the transfer, are they having any issues with that?

  • Mike4500's avatar
    Mike4500
    Explorer | Level 3
    3 years ago

    They finally found my messages in their JUNK file.  All is now OK

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy to hear that, Mike!

     

    If you need anything else, make sure to let us know.

     

    Have a great weekend!

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