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Slow Upload & bandwidth settings ignored
Hi, I recently started to use dropbox again, but I do have a problem with the desktop app on windows. When I try to upload a file, I get ~1MB/s. My settings are set to "no limit" for both download an...
We have been in contract with our ISP now and it seems there really is a connection related problem. I guess it's a waiting game till they can solve it.
Thank you very much for the help though. Sadly it's nothing you or we can solve :/
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThe sync speed of the desktop app is also affected by the CPU of the machine, since it needs to process and hash files during the upload.
As you've already tried on another machine, there are two possibilities remaining, either network is still soemhow preventing the Dropbox desktop app from connecting correctly, while allow rclone to do so, or it's the machines themselves.
If at all possible, it might be worth testing with another machine which didn't have any issues elsewhere (such as your colleague's device) on this network, to see if the speed is affected. If it is, then the connection is the issue, if not, then it's machine related.
If you do get this chance, let me know.
I doubt the performance of the clients is the problem here. We already did the Windows tests on two different fairly powerful machines. The server we did the linux tests on is even more powerful. Additionally we tested everything with an 8core Mac Book Pro 2019 and had the same problem again.
The fact that rclone can do full speed even when using encrypted remotes on every single device we tested but the dropbox app can't is so confusing. I am not sure if it's the way the dropbox app handles uploads by maybe only uploading one at a time compared to multiple ones with rclone. All rclone tests have been done with 5 parallel uploads. Single file uploads with rclone aren't full speed either, but still faster than the dropbox app, albeit not by much.
- Jay
Generally, the Dropbox desktop application should be uploading and downloading files one at a time, instead of multiple files.
You can check the sync queue in the app by clicking the up arrow at the bottom of the expanded tray app.
I'd recommend contacting the support team directly for them to investigate this matter in more detail if you're still experiencing this issue on your network.
We have been in contract with our ISP now and it seems there really is a connection related problem. I guess it's a waiting game till they can solve it.
Thank you very much for the help though. Sadly it's nothing you or we can solve :/
