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mamacholina's avatar
mamacholina
New member | Level 2
4 years ago
Solved

Smart Sync Not Showing Up on Windows 11

Hi! I am on Windows 11 and have a Dropbox Business account.    The Issue:  I cannot see the option when I right click a file, to Smart Sync > Local  or Online Only I do see this option on my ...
desktop
sync
windows
  • Signal2noise's avatar
    Signal2noise
    3 years ago

    I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.

Signal2noise's avatar
Signal2noise
Helpful | Level 5
3 years ago

Hi all, 

 

I am having a similar problem. My PC was updated to Win11 and the 'make-online only' and 'make available offline' options seem to have vanished. The synching options seem different in general too. The verision of my dropbox desktop app is 173.4.6706

 

Any suggestions will be appreciated.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Signal2noise, thanks for letting us know about this.

 

Can you also let us know the sync status of the app, as shown when you hover your mouse over the Dropbox icon in your system tray?

 

Are you only missing these specific options, or other Dropbox menu items as well?

  • Signal2noise's avatar
    Signal2noise
    Helpful | Level 5
    3 years ago

    I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.

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