Forum Discussion

kkcljanice's avatar
kkcljanice
Explorer | Level 3
4 years ago

Smart Sync option is missing from File Explorer

Hello, I upgraded to window 11 yesterday hoping that this would resolve this issue, but no luck. Now I cannot see if my files are synced locally or on cloud. But strange enough, when I tried to open ...
desktop
GUI
sync
kkcljanice's avatar
kkcljanice
Explorer | Level 3
4 years ago

I also thought the brown icon is from OneDrive, but apparently it is not according to the Microsoft helpline.. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey kkcljanice, thanks for reaching out.

Indeed, would you mind sending over a screenshot of how the icons appear, so we can have a look?

Just make sure you hide any personal info. 

Thanks!
  • Ari14's avatar
    Ari14
    Explorer | Level 3
    4 years ago

    All my files and folders now have a small brown box icon and this has happened since I downloaded Windows 11. I contacted Dropbox and they said it was a 3rd party issue so I contacted Microsoft and they said its a Dropbox issue. How can I go back to viewing whether my files are synched locally or on the cloud??

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