Forum Discussion

kkcljanice's avatar
kkcljanice
Explorer | Level 3
4 years ago

Smart Sync option is missing from File Explorer

Hello, I upgraded to window 11 yesterday hoping that this would resolve this issue, but no luck. Now I cannot see if my files are synced locally or on cloud. But strange enough, when I tried to open ...
desktop
GUI
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey kkcljanice, sorry to jump in here, but could you clarify the desktop app's exact status and version as shown in your system tray?

 

Also, are you running any other 3rd party apps like One Drive? 

 

Last thing to ask, when you say you don't get the Smart Sync option on your files, have you ensured that those files are in your Dropbox folder and that the app is syncing normally?

 

Keep us posted with your findings! 

kkcljanice's avatar
kkcljanice
Explorer | Level 3
4 years ago

Hey @kkcljanice, sorry to jump in here, but could you clarify the desktop app's exact status and version as shown in your system tray?

> The Dropbox status is showing as Up to Date. 

 

Also, are you running any other 3rd party apps like One Drive? 

> I do not have any 3rd party apps installed on my PC, I have uninstalled One Drive after searching for a possible solution. No change. 

 

Last thing to ask, when you say you don't get the Smart Sync option on your files, have you ensured that those files are in your Dropbox folder and that the app is syncing normally?

> Yes! I am 100% sure that the files are in the correct Dropbox folder as I can see Smart Sync option when I tried to open the files from Word app. 

 

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