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Forum Discussion

sydneyrei's avatar
sydneyrei
New member | Level 2
8 years ago
Solved

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!   ...
desktop
sync
  • Jay's avatar
    Jay
    8 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hi vipbrands, only Dropbox Professional or Business plans plans offer Smart Sync. Could you check on this page to see if you’re on one of these plans?
 
Thanks in advance!
swillison's avatar
swillison
New member | Level 2
7 years ago

Hi Jay:

 

I have been added to a dropbox business plan.

I do not have the smart sync option.

I have rebooted my computer as indicated above, I still do not have the option.

Help.

Thanks.

Sabrina

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi Sabrina, could you try an advanced reinstall of the app to see if this brings the option back on your device?
     
    Keep me posted!
    • IrisDR's avatar
      IrisDR
      Explorer | Level 4
      7 years ago

      I have the same problem: Smart Sync not showing in context menu. I have Windows 10 and a Dropbox Professional subscription and have restarted several times.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Sorry to hear about this IrisDR. 

        At first, can you please forward me a screenshot of what options you get when you right click on your Dropbox files so I can have a better look into this?

        Also, can you check the desktop app's preferences and specifically the 'Sync' tab? Do you, by any chance, see an option to 'opt into' using Smart Sync? 

        Let me know what you find and we'll take it from there. Thank you!

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