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sydneyrei's avatar
sydneyrei
New member | Level 2
8 years ago
Solved

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!   ...
desktop
sync
  • Jay's avatar
    Jay
    8 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Sorry to hear about this IrisDR. 

At first, can you please forward me a screenshot of what options you get when you right click on your Dropbox files so I can have a better look into this?

Also, can you check the desktop app's preferences and specifically the 'Sync' tab? Do you, by any chance, see an option to 'opt into' using Smart Sync? 

Let me know what you find and we'll take it from there. Thank you!

KarinLomes's avatar
KarinLomes
New member | Level 2
7 years ago

Is it possible the option doesnt show while a sync is underway?

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