Smart Sync options are missing on my context menu

Thanks for the updates on this one Mimi.

Have you tried another browser to upload the screenshot depicting the problem at thand? 

Could you try uploading one again as shown below? 

Thanks in advance!

Oh and yes, Dropbox is whitelisted in Windows Defender. 

Thanks for the additional info Mimi. I hope you had a lovely weekend; how are you today?

Now, in regards to the screenshot you forwarded me, sadly, I'll need to ask for another one. Specifically, one where your files' icons are not covered by a context menu (like in the one you provided) and if possible, in which the exact status of the desktop app on your computer is clearly shown as well. Does it show 'Up to date' or is it still syncing? 

Happy Monday!

I had a good weekend, thank you. I hope yours was good as well. 

Today I am extremely frustrated. I am completely unable to upload a screenshot to the forum now. The "Photos" button in the Rich Text formatting menu does nothing. (That is what finally worked last time) "Choose File" and "Drag Photos here" both get me "An unexpected error has occured" and "link to a picture" - hosted on another site - just tells me there is no picture there. I should not have to resort to HTML coding to get my pictures into this post.  (Which are hosted on the same site the "Link to a picture" said did not exist.) 

Sorry to hear about this Mimi. Does this occur on other browsers as well?

Could you please try the 'Photos' button from your reply's box?

Alternatively, you can log a ticket with our support team through the following page and let me know the ticket's ID so I can locate it on our system and get on it asap. 

If you stumble upon an issue doing that, please let me know and I'll reach out to your Dropbox associated email address from my end. 

Thanks for your undivided patience and cooperation on this one. 

That's right - I forgot I went to Edge last time.  Can you not see the 2 images I posted above? Do I need to reupload them? 

No, sadly, I don't see them Mimi. 

Would you by any chance like me to reach out via email instead? 

Yes, please - I am in Edge now and having the same problems. 

Thanks for letting me know Mimi - I've just sent you an email so we can work on this together.

Take a look at your inbox (ticket with ID:9236917 ) and we'll take it from there. 

Having problem syncing with windows 7 and windows 10. Any ideas on how to correct this. Worked perfectly than stopped when windows 10 was uploaded to my windows 7 computer!

Hi gadgets906, thanks for checking in with us. 

As a first step, I'd recommend giving a simple reinstall of the desktop app that's not syncing a try. To do this:

1. Make sure you save and quit all apps use files in the Dropbox folder. 
2. Stop Dropbox from running by selecting on Quit Dropbox when you click on the Dropbox icon that's on your system tray. 
3. Uninstall the desktop app.
4. Reboot your computer to ensure that you complete the uninstall.
5. Download and install the latest version of the desktop app. 

If that doesn't do the trick for you, please send me a screenshot (without any personal info) of what you see when you hover over your Dropbox icon. 

Keep me posted!