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[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."
Hi, Dropbox tray icon says it is "Connecting..." forever.
I cannot see the list of the latest modified files as it used to show or use the tray, actually.
I am using Linux Ubuntu 22.04 (but it like that since the 19.10, I suppose)
The currently installed version of Dropbox is 149.4.4568
I also don't have the "Early releases" enabled as you can see in the following screenshot.
I also tried to remove `.dropbox` and `.dropbox-dist` manually to reinstall them cleanly.
You can check the date and time it was reinstalled here.
Hey folks,
I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.
I just have to point out I am using Ubuntu 22.04.
https://extensions.gnome.org/extension/615/appindicator-support/
I was and still also using this extension to display old tray icons. Maybe it is also important.
https://extensions.gnome.org/extension/2890/tray-icons-reloaded/
Now I am happy again, here is the proof to make you happy too.
Mod note:
Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.
We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.
You can learn more about our supported distros for Linux here.
74 Replies
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I have exactly the same issue as le_avion.
Dropbox is syncing all files and folders however the status display is permanently stuck on connecting and no statistics at all are shown.
When I run "dropbox status" from the command line I can see the status changing but not in the GUI:
Starting...Syncing...
Syncing 2 files • 20 secs
Uploading 2 files (4,593 KB/sec, 20 secs)Up to date
So the problem is not with the main program but with what is displayed when clicking on the Dropbox indicator icon.
- Walter
Dropbox Community Moderator
Thanks for the additional details le_avion and sorry to hear you're also affected by this alanpmuscat
Could you please clarify the affected device's exact OS and distro?
Is this happening on a supported desktop environment?
In my case the device on which I have issues is a System 76 Gazelle Laptop with Pop!_OS 22.04 LTS. Dropbox Version 150.4.5000.
Thanks for helping out.
- Megan
Hi alanpmuscat, happy Friday!
Do you have any antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client by any chance?
Can you try whitelisting Dropbox as shown here? Also, please temporarily disable any antiviruses to continue troubleshooting.
You can also have a look to our Help Center article here.
System76 Leopard Extreme running POP OS! 22.04 (based on Ubuntu 22.04):
$ cat /etc/lsb-release DISTRIB_ID=Pop DISTRIB_RELEASE=22.04 DISTRIB_CODENAME=jammy DISTRIB_DESCRIPTION="Pop!_OS 22.04 LTS" $ cat /etc/lsb-release.diverted DISTRIB_ID=Ubuntu DISTRIB_RELEASE=22.04 DISTRIB_CODENAME=jammy DISTRIB_DESCRIPTION="Ubuntu 22.04 LTS"No firewall, no AV, no proxy on machine.
- Jay
Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system. I did open a ticket on 6/21/22 and it was suggested to me by support to check this thread. I hope this is not where the ticket handling ends.
Ticket #17553453
Thanks.
