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Forum Discussion
Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconve...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey bulldogman if you wish you can install our app, but that purely depends on your personal preference.
If you're used to the website, that's no problem at all.
So, just to sum the situation up: you're adding content using your account online, but the files aren't visible when you open your mobile app.
Have you made sure that both your iPhone and iPad are using the same account as the one you're signing into online?
Also, if you edit an existing file, can you see when changes when you open your mobile app?
I don't know what happened to the reply I sent yesterday, but I created an Excel spreadsheet and a Word document and saved them to Owner>DropBox>Personal Files on my desktop. Neither appears in DropBox on my mobile devices.
I was unable to figure out the account my mobile devices were using, but I am fairly certain it is the same as I have been using with no problems for a few years.
Thank you
- Jay
Hi bulldogman, could you clarify exactly how you add files into a Dropbox folder when you said you don't have the Dropbox desktop application installed on your machine?
Are you instead uploading the files to the Dropbox website?
I clicked on a shortcut I have for Owner>DropBox>Personal Folder, which is where the files have always been. It goes through the DropBox website rather than an app. To add new files, I just put them in that folder.
Thank you.
- Jay
In order to understand what you're referring to, please could you attach a screenshot showing this?
