Forum Discussion

bulldogman's avatar
bulldogman
Explorer | Level 4
11 months ago

Some files are not syncing from my desktop to my other devices

I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices.  They updated for a long time but now have started not updating which is very inconve...
desktop
sync
bulldogman's avatar
bulldogman
Explorer | Level 4
11 months ago

I don't know what happened to the reply I sent yesterday, but I created an Excel spreadsheet and a Word document and saved them to Owner>DropBox>Personal Files on my desktop.  Neither appears in DropBox on my mobile devices.

I was unable to figure out the account my mobile devices were using, but I am fairly certain it is the same as I have been using with no problems for a few years.

Thank you

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi bulldogman, could you clarify exactly how you add files into a Dropbox folder when you said you don't have the Dropbox desktop application installed on your machine?

Are you instead uploading the files to the Dropbox website?

  • bulldogman's avatar
    bulldogman
    Explorer | Level 4
    11 months ago

    I clicked on a shortcut I have for Owner>DropBox>Personal Folder, which is where the files have always been.  It goes through the DropBox website rather than an app. To add new files, I just put them in that folder.

    Thank you.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      In order to understand what you're referring to, please could you attach a screenshot showing this?

      • bulldogman's avatar
        bulldogman
        Explorer | Level 4
        11 months ago

        This is the Personal Files folder that II have on my desktop.  You see "Journal" highlighted

        This is what I see when I open that folder on my phone.  "Journal" should be between the two circled files, but it isn't

        Thank you.

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