Forum Discussion

bulldogman's avatar
bulldogman
Explorer | Level 4
8 months ago

Some files are not syncing from my desktop to my other devices

I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices.  They updated for a long time but now have started not updating which is very inconve...
desktop
sync
bulldogman's avatar
bulldogman
Explorer | Level 4
8 months ago

Unfortunately, it does not help.  I still can't uninstall.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

In this case, can you follow the steps below, bulldogman, and let me know if they help?

  1. Open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager".
  2. Click on the "Processes" tab to see if there are any other processes associated with Dropbox. You may need to click "Show processes from all users" to check all processes.
  3. If you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:

- Click on the line that references the process to select it

- Click on "End Process"

After these steps, please try to uninstall the app again.

  • bulldogman's avatar
    bulldogman
    Explorer | Level 4
    8 months ago

    It looks like that got it uninstalled.  When I search DropBox on my computer it shows

    I assume the listings under "Search the web" are irrelevant, but do any of the installers, or the file folder need to be deleted before I try to reinstall?  Thank you for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Happy to hear that, bulldogman!

    No need to delete the installers, just use this link to reinstall the app and let us know how it goes!

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