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Bittobetty's avatar
Bittobetty
Explorer | Level 3
1 year ago
Solved

Some files stuck syncing on Mac 11.6 since March

Hi!   My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS Big Sur...
desktop
dropbox business
Mac
sync
  • Jay's avatar
    Jay
    1 year ago

    It does look like you have over 300k files in your Dropbox folder, which could be the reason for what you're experiencing, as the performance of the app can decrease over that amount of files.

Bittobetty's avatar
Bittobetty
Explorer | Level 3
1 year ago

No, the app is not running, I have not started it since I noticed the syncing issue. 

 

As for the bandwidth, currently there is no limit on the downloads and the upload rate is set to 'limit automatically'

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Bittobetty, sorry to jump in here. 

 

Can you also share with me the syncing status and app version of your Dropbox app? 

 

I’d also like to know how many files your desktop app is currently syncing. Any file count larger than 300k that syncs locally on the Dropbox app may cause performance and syncing issues, so I’d like to make sure that’s not the case here.

  • Bittobetty's avatar
    Bittobetty
    Explorer | Level 3
    1 year ago

    Hey Nancy,

     

    My Dropbox version is v196.4.6900. I'm not really sure what you mean by syncing status. My dropbox is always syncing due to our office workflow, but usually under 50 files are syncing. Right now, it's 23 files only.

     

    " Any file count larger than 300k that syncs locally on the Dropbox app may cause performance and syncing issues, so I’d like to make sure that’s not the case here."

     

    Yes, we are familiar with this, but this is not the case here. 🙂  

     

    Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for clarifying the syncing status! As for the file count, can you please right click on your Dropbox folder, go to “Get info” and send a screenshot of the next window you’ll see? 

       

      This may indeed not be the cause of the issue, but it’ll give us a rough idea of what may be happening.

       

      Let me know, and we’ll go from there.

      • Bittobetty's avatar
        Bittobetty
        Explorer | Level 3
        1 year ago

        Dear Nancy,

         

        I'm sorry, I probably misunderstood you before on the 300k files syncing. I thought you meant syncing at the same time, not in general!

         

        Here is the screenshot:

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