Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
4dmaze
7 months agoNew member | Level 1
"Sorry, this type of video cannot be saved to this device" error when saving through a shared link
Hello, I have videos that I have exported from After Effects as mp4. I right-click the video and copy the Dropbox link. Then I send it to someone as a text, they can view just fine but when they save it, it goes from 0 to 100 then they get an error. "Sorry, this type of video cannot be saved to this device"
I have sent the same Dropbox link to myself in email, open it, can view it but get the same error. Saving to/from my iCloud account works fine, it's just to small for everyday use.
There are no strange codecs involved to my knowledge. I have even exported 3 sec. versions of the videos and get the same error, so probably not a size issue. I wish there were better diagnostic tools, instead of just 'you can't'. Any help would be appreciated. It is the only reason I use Dropbox.
1 Reply
- Walter7 months ago
Dropbox Community Moderator
Hi there 4dmaze - sorry to hear you're having issues with this.
Can you please clarify your device's OS and if this happens with just this video or all?
Are you able to download the file through the shared link on a desktop device normally by the way?
Any additional information is more than welcome!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!