Forum Discussion

dropyak's avatar
dropyak
Helpful | Level 5
6 years ago

Special Character in Filename causing lack of syncing

I'm moving my files around - syncing via the cloud between a Mac and a PC - and, while I was doing a visual check to ensure the files were correctly synced, I noticed one file that was not syncing. E...
desktop
sync
nunoa10's avatar
nunoa10
Explorer | Level 4
5 years ago

Thanks! The Dropbox icon was not visible anywhere, that's why I was not understanding your explanation. I had to made it appear on the lower tab first, and now I can do what you advise. I have 63 files requiring me to rename them now. After a few years using a Mac, it's good to be back on Windows and have an entire evening ruined like this.  

chrisodonnell's avatar
chrisodonnell
Explorer | Level 4
5 years ago

I have 59 files. But I decided I don't NEED any of those files and will leave them.

Have also alerted my co-workers about "special" characters and have requested that they not use them.

  • Tony K.16's avatar
    Tony K.16
    Helpful | Level 6
    4 years ago

    I see a large list of strangely named files in the "Dropbox Sync Issues" dialog box, but when I click on "Go to file", it opens an explorer window rooted at "This PC", and not the actual file on Dropbox. So, I have no idea where the file is located.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Tony K.16, thanks for the comment here. 

     

    These look like they might be system files that are trying to sync to your Dropbox.

     

    Did you perhaps enable the computer backup feature on the Dropbox application?

     

    Do you have a 'PC' named folder in your Dropbox folder and are you able to locate these files there?

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