Forum Discussion

dropyak's avatar
dropyak
Helpful | Level 5
6 years ago

Special Character in Filename causing lack of syncing

I'm moving my files around - syncing via the cloud between a Mac and a PC - and, while I was doing a visual check to ensure the files were correctly synced, I noticed one file that was not syncing. E...
desktop
sync
Manuelcorde's avatar
Manuelcorde
New member | Level 2
4 years ago

I have the exact same issue, in my MacBook Pro everything shows up, but in my Surface 8 I couldn't find a file a was looking for, then I started looking for other files, and BINGO, there were more than 1,000 files missing on my Surface. The trouble is that the Dropbox dialog says everything "is up to date", without any issues.

 

I even uninstalled and deleted my whole Dropbox folder, and re installed it, again, the same number of files we not shown on my Surface.

 

Please do something, at least, let us know if a file in the cloud is not being shown on the device.

 

Thanks,

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the nudge here, Manuelcorde.

 

Are you still having this issue or did you manage to resolve it?

 

If you click on the Dropbox icon in your system tray, then on your initials/profile pic and then on 'view sync issues', you should be able to see these kinds of issues.

 

Let me know what you find.

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