Forum Discussion

mdea1a's avatar
mdea1a
Explorer | Level 4
3 years ago

Still syncing desktop and downloads

I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
desktop
Dropbox Backup
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mdea1a, thanks for the screenshots! 

 

Based on the info that you shared with us, it seems that Backup is indeed disabled. 

 

Is your Downloads & Desktop folder both inside Dropbox as we speak? 

mdea1a's avatar
mdea1a
Explorer | Level 4
3 years ago

Yes and as noted, when I try to remove it, it deletes the files from online Dropbox but also locally on my computer. Hope there is a solution to disconnect it. Here is the screenshot of how it shows in Finder within my Dropbox

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mdea1a, out of curiosity, can you try out these steps, and let me know if you can do this, or if you get any errors? 

  • mdea1a's avatar
    mdea1a
    Explorer | Level 4
    3 years ago

    When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi mdea1a, interesting. 

       

      Let me ask: do you get any specific errors when trying to move the desired folders from within your Dropbox folder, to the paths they were originally, before you enabled Backup? 

      • mdea1a's avatar
        mdea1a
        Explorer | Level 4
        3 years ago

        MeganI don't know how to do that. I don't know the original paths. I don't even know how they got there in the first place, as I never chose to backup these three local folders.

        Also, can you clarify, I was seeking an answer to my prior response - as to why what is supposed to show with alt-H (option-H) is not what I am seeing?
        When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?

        Thank you for trying to help fix this issue.

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