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mdea1a
3 years agoExplorer | Level 4
Still syncing desktop and downloads
I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
mdea1a
3 years agoExplorer | Level 4
When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?
Megan
Dropbox Community Moderator
3 years agoHi mdea1a, interesting.
Let me ask: do you get any specific errors when trying to move the desired folders from within your Dropbox folder, to the paths they were originally, before you enabled Backup?
- mdea1a3 years agoExplorer | Level 4
MeganI don't know how to do that. I don't know the original paths. I don't even know how they got there in the first place, as I never chose to backup these three local folders.
Also, can you clarify, I was seeking an answer to my prior response - as to why what is supposed to show with alt-H (option-H) is not what I am seeing?
When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?Thank you for trying to help fix this issue.
- mdea1a3 years agoExplorer | Level 4
Hi again Megan do you have remote in support. Now it is really messed up. I tried to move the My Local out of Drobox into my harddrive, which seemed ok. Then I tried to delete it out of my harddrive, and now my Finder and Downloads do not work AT ALL. I really need more than typing this out. How do I request remote in support?
- helpme53 years agoExplorer | Level 4
Dropbox hijacks the computer. the Mac OS is housed in Dropbox and all the key files with it. you can disable backups but, you can't remove the Mac OS from the dropbox folder without losing everything. It's insane. I can't believe you guys don't have a real way to fix this. it happens repeatedly to your customers and it's extremely disconcerting. Because I don't pay for my dropbox account I can't get any real support with this and if try to remove Dropbox from my Mac it takes the OS and key files with it. It's scary and strange and your team should figure out a clean and clear pathway for customers to disentangle dropbox from forced housing the core of the computer and someone somewhere should be figuring out how to prevent it from happening in the first place. It feels very sketchy and like a foreign invader (dropbox in this case) is taking over. No dropbox rep so far has been able to figure out how to safely remove the computer system from dropbox and apple tells me it's a dropbox issue and I need to talk to your company about it. It's incredibly frustrating and completely disconcerting. Please, figure it out and offer a real solution.
- Megan3 years ago
Dropbox Community Moderator
Hi mdea1a, your Support options depend on the plan you're using.
Remote access might sometimes be available when using our chat support, which is available on paid plans.
What I mean when I say to move the content back to their original path, is to take your Documents, or Desktop content, and copy them from within your Dropbox folder, outside to where they were originally.
When you say your Finder and Downloads don't work at all, could you share some additional info with me as to what happens?
If you have any screenshots, let me know!
- mdea1a3 years agoExplorer | Level 4
Hi Megan I've been in live chat support all morning. They would not remote into my computer even though I have a paid account. The person couldn't figure it out and escalated to an "Advanced Support" team. I'm still waiting to hear back. I sent multiple screenshots to that ticket agent.
- mdea1a3 years agoExplorer | Level 4
23011485
- helpme53 years agoExplorer | Level 4
Can you please share the solution that you arrive at for the above? I would like to heal my system too.
- Walter3 years ago
Dropbox Community Moderator
Hey helpme5 - sorry to hear about this.
Could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there?
Also, can you confirm which troubleshooting steps you've attempted so far?
Thanks so much!
- mdea1a3 years agoExplorer | Level 4
It was an accident that I hit the accept as solution button.
I have delineated the problems and attempted fixes over and over. I am not repeating them again. I'm waiting to hear from the advanced support team. But I will add that I am on a 2020 MacBook Pro with Sonoma, fully updated. The version of Dropbox is v187.4.5691 and the status if normal/fine.
- Megan3 years ago
Dropbox Community Moderator
Hi mdea1a, thanks for sharing that again with us, and for the patience in regards to that.
As for the frustration, it seems my colleague, Walter asked helpme5 for some more info.
Definitely let us know more as to how your case is going as soon as you have a response, and the culprit of what could be causing this.
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