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Forum Discussion

bryangwin's avatar
bryangwin
Helpful | Level 5
3 years ago
Solved

Stuck on Indexing and Cannot access any files on mac

Hi, I am having an issue where dropbox is stuck on indexing. I recently upgraded to the new version (mac) and I have had all sorts or problems since. I added my music library and it started syncing...
desktop
Mac
sync
  • bryangwin's avatar
    bryangwin
    3 years ago

    I think I figured out the issue. My HD was too low on space. I cleared some space and it seems to be syncing now so hopefully it all works out.

rickenbacher's avatar
rickenbacher
Explorer | Level 4
3 years ago

Hi Megan

Enclosed are three screenshots.  Your welcome to send me an email.

Thanks for helping me.

Best regards

Joe

 

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey rickenbacher, I just sent you an email, I'll see you there!

  • dvasal's avatar
    dvasal
    Explorer | Level 3
    3 years ago

    I have the EXACT same issue

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey dvasal, welcome to our Community! 

       

      Can you clarify how long the app has been stuck indexing content?

       

      If you could also let me know your device's OS, the version of the Dropbox app there, and its syncing status, that'd be amazing.

       

      Keep me posted!

      • dvasal's avatar
        dvasal
        Explorer | Level 3
        3 years ago
        Nevermind signing out and signing back in solved the issue

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