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akvictor84 's avatar
akvictor84
Explorer | Level 3
5 years ago
Solved

Stuck scanning photo library

Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?

Camera uploads
Mobile
sync
  • Jay's avatar
    Jay
    5 years ago
    Hi @akvictor84, thanks for messaging today!

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    Keep me updated with any progress!

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  • sks14's avatar
    sks14
    New member | Level 2
    3 years ago

    This is still happening on my phone - it's stuck on "Scanning your photo library" and will occasionally switch briefly to the uploading bar with a couple hundred photos but then go right back to scanning. I tried deleting and reinstalling app and restarting. Any updates @Dropbox on how to fix this?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sks14, if you're experiencing this issue, I'd recommend contacting the support team directly for them to investigate in more detail on their end.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Yes, on iPhone 15. Closing the app, then power cycling iPhone fixed the issue.

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