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felipera29's avatar
felipera29
Explorer | Level 3
3 years ago

Stuck with a message that someone is sharing a file with me (the file doesn't exist anymore)

A few weeks ago, after some app update, I received a popup in my dropbox app that a friend is sharing a file with me. The problem is that this is related with a file at least 10 years old and even wh...
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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi felipera29, thanks for bringing this to our attention.

     

    As this is related to a shared file, could you try removing your access to it via this page, when logged into your account?

     

    Keep me updated with any progress!

    • felipera29's avatar
      felipera29
      Explorer | Level 3
      3 years ago

      Hi @Jay, thanks for the answer.

       

      I forgot to mention that I already try to remove this shared file via dropbox.com and unfortunately it didnt work. I dont have any shared files ou links and the popup keeps appearing for me:

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi felipera29, if I am guessing correctly, you only see this pop-up on your mobile app, right?

         

        If so, have you tried uninstalling, re-installing the app and also clearing the app's cache? 

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