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felipera29's avatar
felipera29
Explorer | Level 3
3 years ago

Stuck with a message that someone is sharing a file with me (the file doesn't exist anymore)

A few weeks ago, after some app update, I received a popup in my dropbox app that a friend is sharing a file with me. The problem is that this is related with a file at least 10 years old and even wh...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi felipera29, thanks for bringing this to our attention.

 

As this is related to a shared file, could you try removing your access to it via this page, when logged into your account?

 

Keep me updated with any progress!

  • felipera29's avatar
    felipera29
    Explorer | Level 3
    3 years ago

    Hi @Jay, thanks for the answer.

     

    I forgot to mention that I already try to remove this shared file via dropbox.com and unfortunately it didnt work. I dont have any shared files ou links and the popup keeps appearing for me:

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi felipera29, if I am guessing correctly, you only see this pop-up on your mobile app, right?

       

      If so, have you tried uninstalling, re-installing the app and also clearing the app's cache? 

      • felipera29's avatar
        felipera29
        Explorer | Level 3
        3 years ago

        Hello Megan, and thanks for the answer.

         

        Unfortunately I already tried that as well. I also log my account in another device that I have (an iPad) and the message appeared for me. The thing that intrigues me the most is that this file was shared with me more than 10 years ago I reappeared from nowhere after some app update.

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