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felipera29's avatar
felipera29
Explorer | Level 3
3 years ago

Stuck with a message that someone is sharing a file with me (the file doesn't exist anymore)

A few weeks ago, after some app update, I received a popup in my dropbox app that a friend is sharing a file with me. The problem is that this is related with a file at least 10 years old and even wh...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi felipera29, if I am guessing correctly, you only see this pop-up on your mobile app, right?

 

If so, have you tried uninstalling, re-installing the app and also clearing the app's cache? 

felipera29's avatar
felipera29
Explorer | Level 3
3 years ago

Hello Megan, and thanks for the answer.

 

Unfortunately I already tried that as well. I also log my account in another device that I have (an iPad) and the message appeared for me. The thing that intrigues me the most is that this file was shared with me more than 10 years ago I reappeared from nowhere after some app update.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi felipera29, and sorry for jumping in. 

     

    Can you please share with me the OS versions of your iPad and mobile device, as well as the app versions of the Dropbox apps running on them?

    • felipera29's avatar
      felipera29
      Explorer | Level 3
      3 years ago

      Sorry for my late reply guys. Anyway, I am running the latest version for Dropbox (324.2.2) in both my devices (iPad mini 6th Gen and iPhone SE 2nd Gen with iOS 16.4.1).

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the updates, felipera29! This behavior is quite interesting indeed. 

         

        If you visit your All files page here, are you able to see this file on your end or does it keep showing only on your mobile apps?

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