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felipera29's avatar
felipera29
Explorer | Level 3
3 years ago

Stuck with a message that someone is sharing a file with me (the file doesn't exist anymore)

A few weeks ago, after some app update, I received a popup in my dropbox app that a friend is sharing a file with me. The problem is that this is related with a file at least 10 years old and even when I try to "ignore", "reject" ou "delete" this sharing, the app says that the file is no more available and show me the popup again. If I try to visualize the file, the same message returns (not possible to exibt the link - because it was desabled) and then shows me the pop up again... I am going crazy with this, does anybody had the same problem??

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  • felipera29's avatar
    felipera29
    Explorer | Level 3
    3 years ago

    I tried cleaning the in-app cache as well and it didnt work =/

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update felipera29 

     

    Would it be OK with you if we reached out via email to have a further look internally at this point? 

  • felipera29's avatar
    felipera29
    Explorer | Level 3
    3 years ago

    Yes, I would like that. This notification is annoying me and making it impossible for me to use the app.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, felipera29!

     

    I just logged a ticket for you, so that we can look into this further. Please reply back to me, when you get the chance.

  • felipera29's avatar
    felipera29
    Explorer | Level 3
    3 years ago

    Thank you Nancy and everyone else for your support. I responded to the email earlier today and am awaiting further instructions.

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