Forum Discussion

Louis22's avatar
Louis22
Explorer | Level 3
1 month ago

Sync arrows showing on my files in the Dropbox folder but the app is not syncing

Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between onl...
desktop
sync
windows
Louis22's avatar
Louis22
Explorer | Level 3
1 month ago

Hi Walter,

Yes, I’ve already gone through those steps.

The only thing I haven’t done yet is to completely quit and unsync Dropbox, delete the Dropbox folder, reinstall the application, and then resync everything from scratch.

That would be the last resort if nothing else works, I’m hoping we can find an alternative solution before going that route.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Did you have the chance to perform the reinstall, Louis22? 

Let us know of the outcome.

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