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Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a new phone recently. I managed to copy the 250 files (somehow) initially, but they don't ever get updated. Please keep replies simple, as I am 69 and not very tech savvy. I don't think that I use the Dropbox app on my PC - Dropbox just comes up alongside my general files and photos. Any help welcome!
That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.
Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.
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Jay,
Thanks for your reply. Ctrl/PrtSc doesn't seem to do anything on my PC, I have taken some photos of PC screens with my phone camera, but I can't attach them to this, as they are too big! I don't know how to reduce the size. Also, how can I take screenshots on my phone? Sorry, I am not very computer-literate!
Regards, Jeff
- Jay
Dropbox Community Moderator
You can take screenshots using these steps for Windows
Depending on your phone, there are two ways to take a screenshot. For iOS there is https://support.apple.com/en-us/HT200289, and for Android it's https://support.google.com/android/answer/9075928.
Jay,
Thanks for staying with me!
Are these any good (from my PC). If so, I will try the phone procedure. This is all new to me! Jeff
- Jay
Thanks for the PDF image, please attach how it looks on the phone and from within the Dropbox mobile file list.
Jay,
I followed the instructions on my Android phone, but none of the ways seemed to work. I will visit the Vodafone shop tomorrow to see if they can show me what to do.
Jeff
Jay,
Success! Here are four images from my phone, in the order I get them when looking at a file. Before I changed my phone, the app went straight to the third screen. Note that no files have been updated on the phone for a month - they all have the same date.
Jeff
- Nancy
Hey Jeff, I hope you don’t mind me jumping in here, too.
It looks like your desktop app is syncing properly, from what I can see from your screenshot, so I’d like us to check another thing together.
Can you please follow these steps on your desktop app and your mobile app and let me know if you see the exact same email address on both? Please don’t post your email address here; just confirm if it’s the same one that you see.
Thanks!
Nancy,
Thanks for helping. Yes, the email address on my phone Dropbox app and my PC are the same. Please note, though, that I normally access Dropbox on my PC through File Explorer (see earlier attached screenshots). I could only find out the PC email address by going into Dropbox.com and clicking on my initials in the black circle, but I wouldn't normally access my files in this way.
Jeff
An additional bit of information - if I access my files on the PC through Dropbox.com rather than File Explorer, it shows the same (old) versions that appear on my phone.
Jeff
