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Glen11's avatar
Glen11
Explorer | Level 3
4 years ago
Solved

Sync issues while on wifi

Hi everyone I have dropbox not wanting to sync while connected to the wifi, if I swap to mobile data then dropbox syncs. Also same applies if I attempt to connect to any of the Dropbox websites or on...
desktop
sync
Web
  • Nancy's avatar
    Nancy
    4 years ago

    Hi Glen11, and thanks for posting this on our forum!

     

    After reading your message, it really sounds like the specific network/WiFi you’re connected to is blocking Dropbox for some reason. 

     

    Just like our support team suggested, I’d also recommend contacting your ISP, in order to check this. If this wasn’t related to your WiFi, then the issue would persist no matter the network you’re connected to. 

     

    I hope this clarifies things a bit.

David-TK's avatar
David-TK
Explorer | Level 3
4 years ago

Hi Paul,

 

Just to let you know that I had a message from Vodafone NZ this morning saying there was a bug in their system.  They've changed something over the weekend, and things are now working correctly for us (Dropbox uploads ok).  Hopefully it has solved your problem too.

 

Cheers

 

David

lockedbag's avatar
lockedbag
Explorer | Level 3
4 years ago

WOW, that was fast...

 

Got a message from VF NZ about 10 minutes after you posted.

 

Looking forward to testing it out when i get back to the office. 

 

fingers and toes crossed.

 

Thanks

 

 

  • lockedbag's avatar
    lockedbag
    Explorer | Level 3
    4 years ago

    FINAL UPDATE.......................................

     

    It works.  VFNZ made a change to their Core Network security protocols that impacted native android devices on the night of the 22nd June 2022. As to the specifics of that I have not got that info, and likely will never be given it.

    On the weekend of the 6th/7th August VFNZ made a change to their Core Network that included a fix to allow access to DROPBOX using android devices.

    Subsequent "in the field" tests have confirmed the fix is working and as for our team, they can now access DROPBOX using the HOTSPOT functionality of their SAMSUNG device.

     

    ISSUE RESOLVED.....

  • David-TK's avatar
    David-TK
    Explorer | Level 3
    4 years ago

    Thanks very much Paul, those dates all tie in exactly with what we saw.  Much appreciated.

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