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russell-mark4's avatar
russell-mark4
Explorer | Level 4
3 years ago

Sync Issues

I am using WIN 10, but it is failing to sync. The taskbar item is missing from taskbar (even though the setting say it should be appearing.  The status is Dropbox 178.4.4811 Syncing. However acco...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting about this, russell-mark4!

 

Can you please clarify something more for me? You mention that the syncing status of your Dropbox app is "syncing". If you open your File Explorer > Dropbox folder, do you see any syncing icons next to your files or nothing appears?

 

Any additional screenshots you can upload showing what you see on your end (especially when it comes to the two app versions) would also be super helpful. 

 

Let me know when you're ready.

russell-mark4's avatar
russell-mark4
Explorer | Level 4
3 years ago

Nancy

 

I can only see that it is syncing from the following screen:

 

 

But as you see this is only from taskbar, but it DOES not appear on the taskbar.  Also notice the version (178...), compared to:

 

Clearly showing a different version (179...)

 

Please help.

 

 

 

 

 

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