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Berlin's avatar
Berlin
Explorer | Level 4
3 years ago
Solved

Syncing data stuck for weeks (beta M1)

I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks).  Problem: I don't have access to my recent files. As a small business owner, I can't rely on having ac...
desktop
Mac
sync
  • Megan's avatar
    Megan
    3 years ago

    Hi Berlin, can I send you a ticket, in order for us to have a closer look into this? 

Berlin's avatar
Berlin
Explorer | Level 4
3 years ago

Still stuck in sync mode. Now it is 460 files with no progress. It makes cross-device work impossible as files are not in sync. I am really worried about losing critical business data. What can I try to make it work?

Berlin's avatar
Berlin
Explorer | Level 4
3 years ago

Dear dropbox team. I urgently need a solution to my problem by 2023-02-24. For an important business trip, I need my files to be in sync on my MacBook and MacMini (basic dropbox functionality to work). Currently, many folders I changed on MacMini don't show in the same way on MacBook, but are remain in a month-old status. Please help. What can I do to make this work? I am afraid of rolling back from beta to suffer data loss. What steps can you suggest moving forward? Many thanks.

  • Berlin's avatar
    Berlin
    Explorer | Level 4
    3 years ago

    Can anyone help? I can't believe that there is no solution to this. Feels like dealing with Windows 98 back in the day. Very disappointed by Dropbox as a long-term customer. How can it be that something basic and essential for business such as synching files does not work? I am dealing with two very different sets of files on two computers by now that should be in sync. I really hope this does not lead to a loss of data ...

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Berlin, can I send you a ticket, in order for us to have a closer look into this? 

      • Berlin's avatar
        Berlin
        Explorer | Level 4
        3 years ago

        I have the same problem all over again after doing major file system changes within my dropbox 

        It is stuck synching at 169 files. All files online are not synced yet. 

         

        versions

        v187.3.5526 dropbox beta 

        maxbook pro sonoma 14.1 all updates installed (m1 max)

         

        I tried already to unlink hardlinks and correct notifications as well as all other options highlighted in this and other posts here. 

         

        Can you send me another ticket, please?

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