HelloThe Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.Mac 10.14.6Dropbox 152.4.4880

Hello,I find the new Icon Setup useless. I suggest to bring it back as it was before the Update.I think the most important thing is to be able to know if there's a SYNCHED LOCAL File in a Folder, that is eaten your Local HD Space.So the Grey Icon was super useful before the Icons Update. It showed that there were no SYNCHED file in the Folder. Now the Grey Icon shows me if there ìs at least one Online-only file in the folder, but olso if there anything else (Synched full green, or Half green file in the folder). It's Basically useless... because the important thing is to know if there's some file left that weight on Local HD. The best solution was that GREY Icon tells me that there is NO LOCAL SYNCHED file in the folder, so I know that the files inside that folder is Only on CLOUD, since the most important thind is managind and knowing witha a glance if there's some Local file in a folder.Now I dont know at first glance if I have some local file in every folders... i have to open all the folders and look inside. Thant's vary bad Update.Is there any chance to make it back as it was the Synch system?Thank you

I though it was an issue but I realised it's a weird change to DB icon definitions. Earlier the white circle with a green outline and green checkmark meant a folder contains files that are both Online Only files and Available Offline. Now it signifies that a file or folder has been opened by double-clicking, or through a third-party application, and synced. That means we no longer have an icon that indicates a folder contains mixed sync status files but we do have Two icons that show a file is available and synced. Not a fan of this change. 💤

Walter Jay Greg-DB Nancy sukrith Lusil tagging you all because I've seen you respond on other threads recently. Can we get someone at Dropbox to please respond on this thread? We all care about the Dropbox product—we are such devoted users we are taking the time to engage and interact here, in the hopes it can make a difference for a product we all use daily and clearly care about. This icon change has been truly debilitating to day to day Dropbox usage, and to our work as a result. Can we please get a response from someone at Dropbox? Seeing this thread continue on for so long, and the impact this issue has caused, without Dropbox responding to it directly has been really disheartening. From each of your responses on other threads I can tell that you all clearly care about helping people. Thank you for that. I know we all greatly appreciate the help you and all the Dropboxers offer on these forums. I'm asking that someone please respond here now, even if you don't have all the answers yet. It would really go a long way just to know that this is something Dropbox has taken note of.

Here's the latest reply from Dropbox: Dear customer, Are you an idiot? The new system could not be simpler. A green icon means A, B, C, or D. And sometimes E. A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.) A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.) Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system. To follow up with customer service, please navigate our nonexistent customer service page. Sincerely,Dropbox

Since Dropbox changed the meaning/usage of the selective sync icons, Dropbox has been impossibly more difficult to use on a day to day basis. The previous and vastly superior selective sync icons were so perfect—at a quick glance you knew if a folder was fully online only, fully offline, or a mixture of both. It gave you all the information you needed, at a glance, and made freeing up space on your drive a breeze. It was so elegant in it's simplicity. The recent change though, has been such a huge step backward. Now you can no longer see at a glance if a folder contains a mixture of "offline" and "online" files; forcing you to dig into it's contents and look at every inclosed file individually. Sadly, this change has given so many diehard users no other option but to consider having to find alternatives to Dropbox. Please either: 1) Bring back the old and far superior selective sync icon system, or2) Create a 4th icon that denotes if a folder has a mixture of "online only" and "offline" files

Syncing icons on the files in the Dropbox folder have changed

163 Replies

Replies have been turned off for this discussion

leandrosilva
Collaborator | Level 10
4 years ago
Latest feedback from Drobpox:

"Hello, thank you very much for that.
We are aware of what our users have been saying about the new sync icons.
Dropbox is always looking for ways to improve for our users. We always want to make things easier and simpler. We'll make sure your feedback is given to the engineering team who look after Dropbox on people's desktop and app. They are always looking for ways to improve the Dropbox experience.
Thanks again for reaching out to us. Have a great week."
rusdom
Collaborator | Level 9
4 years ago
leandrosilva thanks for sharing! Hopefully enough people reach out to Dropbox for it to make a difference.
rusdom
Collaborator | Level 9
4 years ago
Someone from Dropbox mentioned that it could help to up vote this idea and that ideas with the most up votes regularly get reviewed by the Dropbox team. If you have a sec, it could help for everyone to go give it an up vote, and maybe comment on that thread as well.
cindy t.3
Collaborator | Level 9
4 years ago
This shouldn't even be an issue -- it NEVER SHOULD HAVE CHANGED.

Marking a folder online only when just one file is online only makes Dropbox too cumbersome to be very useful anymore. I don't have time to go scrolling around to see what I have available on my computer and what isn't.

I've already started looking for a replacement in case this isn't fixed by the time my subscription renews.
leandrosilva
Collaborator | Level 10
4 years ago
Hello,

What surprises me the most is that someone at Dropbox proposed this 'good' idea and the rest of the staff or the people who decide go ahead with it. Nobody inside questioned why, nor the advantage for its users?

Let's make this update because it will improve the user experience and help them do something (which no one can explain)... instead, let's deliver a 'concept version' of what Smart Sync would be.
jackprest
Helpful | Level 5
4 years ago
Totally agree this change pretty much stops dropbox being an effective cloud based file system. I can no longer easily manage my folders and see what is online/offline. Baffling why this would be changed. Please revert to the old icon system. Likely to leave Dropbox for another service as its ability to work smoothly between offline/online was its main selling point for me.
jackprest
Helpful | Level 5
4 years ago
Also this page wont let me upvote this idea..? But I can up vote others
jackprest
Helpful | Level 5
4 years ago
Nancy Thanks tried Chrome and worked fine!

Upvote in, would vote twice if I could, this change sucks and for the life of me can't figure out what it would actually be useful for! Please change the icons back!
Maximilian89
Helpful | Level 6
4 years ago
Yes, please bring the old system back. I cannot work with this new system. I am very close to cancelling my account over it.
Maximilian89
Helpful | Level 6
4 years ago
I have this same issue, and it is making Dropbox borderline unusable. Please change it back to the old system before I fall any further behind at work.

Forum Discussion

Syncing icons on the files in the Dropbox folder have changed

163 Replies

About Create, upload, and share

Related Content

Dropbox is syncing files that have not been changed.

New DropBox changes

Dropbox Location Change on MacOS 12.6

Changing email

change online only to local sync

Recent Discussions

I created 2.4M files over the limit on the desktop app and now it's stuck syncing.

I'm using the website to upload content. How can I know if it was uploaded successfully?

I keep getting a warning that my content may contain phishing.

How can I create local copies of my files on the Mac Dropbox app?

Questions about Dropbox vs OneDrive